Swiss Diamond Hotel Lugano

Classifications

Top features

• sauna
• lift / elevator
• car parking lot
• WiFi
• pets welcome

Spa

• Turkish bath
• tanning booth
• rest area
• mud treatments
• whirlpool

Sports / Leisure time

• swimming opportunity
• indoor freshwater pool
• free admission to indoor/outdoor pool
• fitness room
• outdoor unheated swimming pool
• garden / meadow
• fitness equipment
• water sport facilities
• lounge chairs free of charge
• sunbathing lawn
• swimming pool

Meetings / Conferences

• DVD player
• non-smoking meeting room
• photocopier
• video system
• flipchart
• computer system
• public address system
• dimming
• video projector
• meeting service
• blackboards / white boards / metaplan boards
• microphone system
• conference rooms
• large screen
• overhead projector
• telecommunications connections
• phone system
• WiFi
• flat screen
• meeting/seminar rooms for max. pers.
• digital camera
• screen
• laser pointer
• number of meeting/seminar rooms 2

Location

• quiet location
• on the lake
• right on the bike path
• lake - distance (m)
• green area
• Close to transportation

Security food & beverage

• All plates and dishes, cutlery, glasses are disinfected
• Compliance of distance in all food areas
• Separators between buffet and guests

Wellness

• beauty parlour
• stone massage
• wellness area
• whirlpool
• steambath
• non heated outdoor swimming pool
• tanning booth
• aromatic steam sauna
• beauty treatment
• massage
• outdoor swimming pool
• esthetic treatment
• indoor swimming pool
• massage on request
• aerobics room

Hygiene and disinfection

• Rooms are cleaned most thoroughly after every guest departure, in particular often touched items
• Room cleaning includes ventilation, change of cleaning tissues and disinfection of gloves after every room
• Disinfecting of rented equipment
• Regular ventilation of commonly accessible areas
• Laundry is washed at highest temperature that is allowed by producer
• Disinfection of often touched items and surfaces
• Accommodation is disinfected between every guest stay
• Checklists how to clean rooms - during stay and after departure
• Bedlinen, towels and laundry are washed according to rules of local authorities
• Usage of cleansers that are effective against Corona Virus
• Guests may ask for no room cleaning during their stay

Category

• lake hotel
• restaurant

Facilities / Services

• group accommodation
• smoke detectors
• breakfast service
• terrace/garden restaurant
• non-smoking area
• panorama restaurant
• flat-rate offer
• Internet Corner
• parking space for bicycles
• room service
• Bed linen
• non-smoking common room
• laundry service
• restaurant
• safe
• TV room
• event restaurant
• lake terrace
• Phone
• lake view
• free pickup from train
• 24-hour reception
• bar
• No smoking rooms
• night porter
• short stays welcome
• private boat dock
• Bath towels
• heating
• transfer service
• smoking common room
• Room with Bathroom and Shower
• room/apt. with view
• central reception office
• ironing service
• satellite TV
• air conditioned
• common garden
• Internet connection in the room
• piano bar
• tutte le spese incluse
• hairdresser
• wake-up service
• breakfast room
• multilingual menu
• wheelchair accessible
• motorcycle parking spot
• cleaning
• luggage storage
• family offerings
• disabled parking
• terrace
• free use of internet

Meals

• buffet
• international cooking
• dietary food
• full board possible
• half-board on request
• breakfast
• à la carte restaurant
• children's menu
• breakfast buffet
• Minibar

Holiday with dog

• dogs of all size welcome

Suitability

• person traveling alone
• Couples
• non-smokers
• families
• seniors
• singles
• young persons
• groups
• business travelers

Security measures

• Staff follows all security rules of the local authorities
• First aid kit available
• Surgical mask for guests available
• Disinfectant for hands in accommodation and common rooms
• Reduced number of participants

Children

• children's pool
• children's menus

Rental

• bike rental

Foreign languages

• French
• English
• German
• Italian

Payment methods

• credit cards accepted
• advance payment
• cash payment
• Euro accepted
• money exchange available
• EC-Cash/Maestro

Distance rules

• Separation or physical barriere between staff and guests in corresponding areas
• Distance rules are kept
• Min. distance between tables and seatings or distance by separators
• Non-cash payment possible

Beds & rooms

• single room/s
• double room/s
• suite / s

Staff

• Sensitizing of employees to meet min. distance rules
• Employees wear surgical masks
• Employees are informed about prevention and hygiene measures and correct behaviour when Covid19 symptoms or infections appear

Contact tracing

• Registering of guest contact data at the checkIn that may be relevant in case of infection - when guest agrees
• Storing of staff roster for four weeks

Groups

• bus groups possible