Swiss Diamond Hotel Lugano

Classifications

Top features

• WiFi
• lift / elevator
• car parking lot
• sauna
• pets welcome

Sports / Leisure time

• sunbathing lawn
• lounge chairs free of charge
• swimming pool
• fitness equipment
• garden / meadow
• water sport facilities
• free admission to indoor/outdoor pool
• indoor freshwater pool
• swimming opportunity
• outdoor unheated swimming pool
• fitness room

Contact tracing

• Registering of guest contact data at the checkIn that may be relevant in case of infection - when guest agrees
• Storing of staff roster for four weeks

Location

• Close to transportation
• lake - distance (m)
• green area
• on the lake
• quiet location
• right on the bike path

Facilities / Services

• wake-up service
• hairdresser
• breakfast room
• free use of internet
• terrace
• family offerings
• disabled parking
• luggage storage
• cleaning
• motorcycle parking spot
• wheelchair accessible
• multilingual menu
• night porter
• No smoking rooms
• Bath towels
• private boat dock
• short stays welcome
• heating
• transfer service
• room/apt. with view
• smoking common room
• Room with Bathroom and Shower
• tutte le spese incluse
• piano bar
• Internet connection in the room
• common garden
• ironing service
• central reception office
• satellite TV
• air conditioned
• Bed linen
• parking space for bicycles
• room service
• Internet Corner
• panorama restaurant
• flat-rate offer
• non-smoking area
• group accommodation
• breakfast service
• smoke detectors
• terrace/garden restaurant
• laundry service
• non-smoking common room
• restaurant
• TV room
• safe
• event restaurant
• lake terrace
• Phone
• free pickup from train
• lake view
• bar
• 24-hour reception

Meetings / Conferences

• digital camera
• laser pointer
• number of meeting/seminar rooms 2
• screen
• telecommunications connections
• phone system
• flat screen
• meeting/seminar rooms for max. pers.
• WiFi
• public address system
• video system
• flipchart
• computer system
• non-smoking meeting room
• DVD player
• photocopier
• dimming
• blackboards / white boards / metaplan boards
• meeting service
• video projector
• conference rooms
• microphone system
• large screen
• overhead projector

Payment methods

• cash payment
• Euro accepted
• EC-Cash/Maestro
• money exchange available
• credit cards accepted
• advance payment

Suitability

• groups
• business travelers
• singles
• young persons
• Couples
• person traveling alone
• non-smokers
• seniors
• families

Meals

• breakfast
• à la carte restaurant
• Minibar
• breakfast buffet
• children's menu
• full board possible
• half-board on request
• buffet
• international cooking
• dietary food

Spa

• whirlpool
• tanning booth
• mud treatments
• rest area
• Turkish bath

Security food & beverage

• Separators between buffet and guests
• Compliance of distance in all food areas
• All plates and dishes, cutlery, glasses are disinfected

Hygiene and disinfection

• Bedlinen, towels and laundry are washed according to rules of local authorities
• Usage of cleansers that are effective against Corona Virus
• Accommodation is disinfected between every guest stay
• Checklists how to clean rooms - during stay and after departure
• Regular ventilation of commonly accessible areas
• Room cleaning includes ventilation, change of cleaning tissues and disinfection of gloves after every room
• Rooms are cleaned most thoroughly after every guest departure, in particular often touched items
• Disinfecting of rented equipment
• Laundry is washed at highest temperature that is allowed by producer
• Disinfection of often touched items and surfaces
• Guests may ask for no room cleaning during their stay

Staff

• Employees are informed about prevention and hygiene measures and correct behaviour when Covid19 symptoms or infections appear
• Sensitizing of employees to meet min. distance rules
• Employees wear surgical masks

Category

• restaurant
• lake hotel

Foreign languages

• Italian
• German
• French
• English

Groups

• bus groups possible

Wellness

• aerobics room
• massage on request
• outdoor swimming pool
• esthetic treatment
• massage
• indoor swimming pool
• steambath
• whirlpool
• wellness area
• stone massage
• beauty parlour
• aromatic steam sauna
• tanning booth
• non heated outdoor swimming pool
• beauty treatment

Beds & rooms

• double room/s
• suite / s
• single room/s

Distance rules

• Distance rules are kept
• Non-cash payment possible
• Min. distance between tables and seatings or distance by separators
• Separation or physical barriere between staff and guests in corresponding areas

Security measures

• First aid kit available
• Reduced number of participants
• Disinfectant for hands in accommodation and common rooms
• Surgical mask for guests available
• Staff follows all security rules of the local authorities

Children

• children's menus
• children's pool

Rental

• bike rental

Holiday with dog

• dogs of all size welcome