Swiss Diamond Hotel Lugano

Classifications

Top features

• car parking lot
• lift / elevator
• WiFi
• sauna
• pets welcome

Facilities / Services

• No smoking rooms
• night porter
• Bath towels
• heating
• short stays welcome
• private boat dock
• smoking common room
• Room with Bathroom and Shower
• room/apt. with view
• transfer service
• ironing service
• central reception office
• common garden
• Internet connection in the room
• air conditioned
• satellite TV
• Bed linen
• piano bar
• tutte le spese incluse
• wheelchair accessible
• motorcycle parking spot
• multilingual menu
• cleaning
• free use of internet
• terrace
• disabled parking
• luggage storage
• family offerings
• hairdresser
• wake-up service
• breakfast room
• smoke detectors
• breakfast service
• group accommodation
• non-smoking common room
• laundry service
• terrace/garden restaurant
• Internet Corner
• panorama restaurant
• room service
• parking space for bicycles
• non-smoking area
• flat-rate offer
• TV room
• restaurant
• Phone
• free pickup from train
• lake terrace
• event restaurant
• safe
• 24-hour reception
• bar
• lake view

Meetings / Conferences

• telecommunications connections
• phone system
• WiFi
• flat screen
• meeting/seminar rooms for max. pers.
• screen
• number of meeting/seminar rooms 2
• laser pointer
• digital camera
• DVD player
• non-smoking meeting room
• photocopier
• public address system
• video system
• flipchart
• computer system
• dimming
• overhead projector
• microphone system
• conference rooms
• large screen
• video projector
• meeting service
• blackboards / white boards / metaplan boards

Beds & rooms

• double room/s
• suite / s
• single room/s

Staff

• Sensitizing of employees to meet min. distance rules
• Employees wear surgical masks
• Employees are informed about prevention and hygiene measures and correct behaviour when Covid19 symptoms or infections appear

Hygiene and disinfection

• Accommodation is disinfected between every guest stay
• Checklists how to clean rooms - during stay and after departure
• Usage of cleansers that are effective against Corona Virus
• Bedlinen, towels and laundry are washed according to rules of local authorities
• Disinfecting of rented equipment
• Regular ventilation of commonly accessible areas
• Room cleaning includes ventilation, change of cleaning tissues and disinfection of gloves after every room
• Rooms are cleaned most thoroughly after every guest departure, in particular often touched items
• Disinfection of often touched items and surfaces
• Laundry is washed at highest temperature that is allowed by producer
• Guests may ask for no room cleaning during their stay

Location

• lake - distance (m)
• green area
• Close to transportation
• quiet location
• on the lake
• right on the bike path

Spa

• rest area
• mud treatments
• tanning booth
• whirlpool
• Turkish bath

Suitability

• young persons
• singles
• business travelers
• groups
• person traveling alone
• Couples
• families
• seniors
• non-smokers

Security measures

• First aid kit available
• Disinfectant for hands in accommodation and common rooms
• Surgical mask for guests available
• Reduced number of participants
• Staff follows all security rules of the local authorities

Distance rules

• Distance rules are kept
• Min. distance between tables and seatings or distance by separators
• Non-cash payment possible
• Separation or physical barriere between staff and guests in corresponding areas

Sports / Leisure time

• garden / meadow
• fitness equipment
• water sport facilities
• lounge chairs free of charge
• sunbathing lawn
• swimming pool
• swimming opportunity
• indoor freshwater pool
• free admission to indoor/outdoor pool
• outdoor unheated swimming pool
• fitness room

Meals

• full board possible
• half-board on request
• breakfast buffet
• children's menu
• breakfast
• Minibar
• à la carte restaurant
• buffet
• international cooking
• dietary food

Wellness

• massage
• outdoor swimming pool
• esthetic treatment
• steambath
• indoor swimming pool
• aerobics room
• massage on request
• beauty parlour
• wellness area
• whirlpool
• stone massage
• beauty treatment
• non heated outdoor swimming pool
• tanning booth
• aromatic steam sauna

Security food & beverage

• Compliance of distance in all food areas
• Separators between buffet and guests
• All plates and dishes, cutlery, glasses are disinfected

Children

• children's menus
• children's pool

Groups

• bus groups possible

Foreign languages

• Italian
• German
• French
• English

Payment methods

• money exchange available
• EC-Cash/Maestro
• cash payment
• Euro accepted
• credit cards accepted
• advance payment

Category

• restaurant
• lake hotel

Contact tracing

• Storing of staff roster for four weeks
• Registering of guest contact data at the checkIn that may be relevant in case of infection - when guest agrees

Holiday with dog

• dogs of all size welcome

Rental

• bike rental