Tourist information and addresses

Everything you need to know about Lugano and Switzerland. An interesting selection of frequent questions. Are you unable to find the appropriate answer to your question? Do you need further detailed information?

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Useful information before your arrival

Foreign currency and traveller’s cheques are exchanged in banks, at railroad station exchange offices (the main ones are open until 10.00 p.m.), in airports, in certain tourist offices and hotels.

The monetary unit of Switzerland is the Swiss franc that may be divided into cents. 5, 10, 20, and 50 cent coins, as also 1, 2, and 5 franc coins are in circulation.There are 10, 20, 50, 100, 200 and 1000 franc banknotes.

Shops are generally open from 8 or 9 a.m. to 6.30 p.m. from Monday to Friday (with an interval of one or two hours). On Saturdays they close at 4.00 p.m. or 5.00 p.m.. In cities, supermarkets and department stores are open all day long and once a week they are open in the evening (only in certain periods). Banks are open from 8.30 a.m. to 4.00 p.m. from Monday to Friday and are generally closed on Saturdays (in big cities they don’t close for the lunch break). It is possible to exchange currency at the main railroad stations and airports, where the exchange office is open until 10.00 p.m. and in some places even until 11.00 p.m.

Italian citizens may enter Switzerland with a valid Identity Card or with an individual passport or with a recognition card issued to State employees or to their family, without any need of a visa for a stay of up to 30 days. For minors it is necessary to have an “identity certificate for minors under 15” with a photo, issued by the municipality and stamped by the police office; up to 16 years of age, it is possible to register children on the passport of one of the parents.

Information for requesting entry visas to Switzerland below:

Under the arcades of Via Nassa and in the town centre you can find the best national and international brands and lavish shopping centres. On Tuesday and Friday a market is staged where you can meet both local and regional producers and, scattered throughout the area, artisan workshops and local gastronomic delights are not to be missed.

In the Swiss hotel guide, the symbol of “the wheelchair” stands to indicate hotels that are equipped to receive the disabled.

Information: Swiss Association of Invalids, Post-box CH- 4600 Olten, telephone +41 62 206 88 88 or c/o Mobility International Schweiz, Froburgstrasse 4, CH-4601 Olten tel. +41 62 206 88 35.

At airports and in the major Swiss cities you will find all of the most important car rental companies.
Special rates are available at the Swiss Tourist Centre.

Remember that to drive on Swiss motorways you must have a motorway sticker to stick on your windscreen (cost CHF 40.00, valid from January to December); it can be bought at the customs (Gaggiolo - Stabio, Ponte Tresa, Chiasso).

Useful addresses

Ambulance

Address

6900 Lugano
144

Panne Hilfe

Address

6900 Lugano
140

Doctor and dentist on call

Address

6900 Lugano
1811
www.ssoticino.ch

Opening

Mon – Fri 09:00 – 12:00 a.m. / 2:00 – 4:00 p.m.
Sat and holidays 09:00 – 11:00 p.m.

Rega – Swiss Air-Rescue

Address

6900 Lugano
1414

Opening

Alarm center (CHF 0.20 / call)

Civic Hospital

Address

Via Tesserete 46
6900 Lugano
+41 91 811 61 11
www.eoc.ch

Opening

Emergency room 24h/24h

Hospital of the Malcantone

Address

6980 Castelrotto
+41 91 611 37 00
info@oscam.ch
www.oscam.ch

 

Italian Hospital

Address

Via Capelli
6900 Lugano
+41 91 811 61 11
www.eoc.ch

Opening

Emergency room: 10:00 am – 6:00 pm (Mon – Sun)
Emergency room ophthalmology: 09:00 am – 6:00 pm (Mon – Fri) / 11:00 am – 6:00 pm (Sat – Sun and pubic holidays)

Police

Address

6900 Lugano
117

Opening

Only for emergencies

City of Lugano Police

Address

Via Beltramina 20B
6900 Lugano
+41 58 866 81 11
polizia@lugano.ch

Opening

Only for emergencies

Fire Department

Address

6900 Lugano
118

Rescue Lugano

Address

Via Foce 7a
6900 Lugano
+41 91 971 71 41

Poisoning service 24 / 24

Address

Tox Info Suisse
145
info@toxinfo.ch
www.toxinfo.ch

Lost property office Rail Service 24 / 24

Address

SBB CFF FFS Lugano
6900 Lugano
0900 300 300 (CHF 1.19/min.)
ffs.ch

Lost and Found Office, Police of Lugano

Address

Via Beltramina 20B
6900 Lugano
+41 58 866 80 35
polizia@lugano.ch
egov.lugano.ch

Opening

Mon – Fri 08:30 – 11:30 a.m. / 2:00 – 4:00 p.m.

Telephone help

Address

6900 Lugano
143
www.143.ch

Banca Migros

Address

Via Pretorio 7a
6900 Lugano
+41 848 845 400

Opening

Mon – Wed / Fri 09:00 – 17:00 / Thu 09:00 – 18:00
ONLY EURO

Cambio Parini SA

Address

Piazza Cioccaro
6900 Lugano
+41 91 922 76 42

Opening

Mon – Fri 8:15 a.m. – 6 p.m. / Sat 8:15 a.m. – 12:15 a.m.

Cambio Prada

Address

Via Trevano 72
6900 Lugano
+41 91 980 46 62

Opening

Mon – Fri 9:00 a.m. – 12:00 a.m. / 1:00 p.m. – 6:00 p.m.
Western Union

Cambio Taleda

Address

Via Pessina 20
6900 Lugano
+41 91 923 64 56

Opening

Mo – Fr 9 a.m – 6:15 p.m. / Sa 9 a.m – 17:45 p.m.

Free Money SA

Opening

Mon – Fri 8:00 a.m. – 6:30 p.m. / Sat 8:00 a.m. – 2:00 p.m.

Lugachange SA

Address

Piazza Cioccaro 12
6900 Lugano
+41 91 923 98 94

Opening

Mo – Fr 8.30 a.m – 5:45 p.m.

Mondial Change SA

Address

Via delle Scuole 2
6900 Lugano
+41 91 971 50 40
www.mondialchangesa.ch

Opening

Mon – Fri 07:30 a.m. – 8:00 p.m. / Sat 7:30 a.m. – 7:00 p.m.

Nuovo Cambio SA

Address

Via Ariosto 1
6900 Lugano
+41 91 910 26 00

Opening

Mo – Fr 8 a.m – 17:00 p.m.

Railway Station

Address

Piazzale Stazione
6900 Lugano
+41 51 221 56 69
cambio.lugano@sbb.ch
www.ffs.ch

Opening

Mon – Sun and public holidays 7:00 a.m. – 7:00 p.m.
Western Union

Union Change

Address

Via Pietro Peri 2
6900 Lugano
+41 91 600 04 40

Opening

Mon – Fri 8:30 am – 6:30 pm / Sat 9:00 am – 5:30 pm
Western Union

Centro Agno

Address

Via Lugano 21
6982 Agno
+41 91 821 70 00
www.migros.ch

Opening

Open all year
Mon / Tue / Wed / Fri / Sat 8:00 a.m. – 6:30 p.m.
Thu 8:00 a.m. – 9:00 p.m.

Coop City Lugano

Address

Via Nassa 22
6900 Lugano
+41 91 913 73 33
sup.whlugano@coop.ch
www.coop.ch

Opening

Open all year
Mon – Wed / Fr 8:00 a.m. – 7:00 p.m.
Thu 8:00 a.m. – 9:00 p.m.
Sat 8:00 a.m. – 7:00 p.m

Fox Town

Address

Via A. Maspoli 18
6850 Mendrisio
www.foxtown.com

Opening

Open all year
Open all days
11:00 a.m. – 7:00 p.m.
24.12 from 11:00 a.m. to 5:00 p.m.
31.12 from 11:00 a.m. to 5:00 p.m.

Closing days

1° January
Easter Sunday
1° August
Christmas and 26.12

Manor Centro

Address

Piazza Dante 2
6900 Lugano
+41 91 912 76 99
www.manor.ch

Opening

Open all year
Mon – Wed / Fri 8:15 a.m. – 7:00 p.m.
Thu 8:15 a.m. – 9:00 p.m.
Sat 8:15 a.m. – 7:00 p.m.

Mercato Resega

Address

Via Sonvico 5
6952 Canobbio
+41 91 940 11 51
www.mercatoresega.ch

Opening

Open all year
Mon – Fri: 8:30 a.m. – 6:30 p.m.
Thu 8:30 a.m. – 9:00 p.m.
Sat 8:00 a.m. – 5:00 p.m.

Migros

Address

Via Pretorio 15
6900 Lugano
+41 91 821 71 00
www.migros.ch

Opening

Open all year
Mon – Wed / Fri 8:00 a.m. – 7:00 p.m.
Thu 8:00 a.m. – 9:00 p.m.
Sat 8:00 a.m. – 7:00 p.m.

Parco Commerciale Grancia

Address

6916 Grancia
+41 91 994 90 33
www.parcograncia.ch

Opening

Open all year
Mon - Wed / Fri 9:00 a.m. – 6:30 p.m.
Thu 9:00 a.m. – 9:00 p.m.
Sat 9:00 a.m. – 5:00 p.m. / summer 9:00 a.m. – 6:00 p.m.

ACS Viaggi

Address

Via Dufour 1
6900 Lugano
+41 91 922 01 21
lugano@acsti.ch
www.acsti.ch

Coco Travel SA

Address

Parco Commerciale Grancia 1
6916 Grancia
+41 91 993 26 26
welcome@cocotravel.ch
www.cocotravel.ch

Diamond Travel

Address

Riva Paradiso 2
6900 Paradiso
+41 91 994 12 03
diamond@email.com
www.traveldiamond.com

ESL Soggiorni linguistici

Address

Via Cattedrale 9
6900 Lugano
+41 91 924 90 90
lugano@esl.ch
www.esl.ch

FFS Agenzia Viaggi

Address

Stazione Lugano
6900 Lugano
+41 51 221 56 40
www.ffs.ch

Francorosso SA

Address

Via Canova 17
6900 Lugano
+41 91 923 60 92
francorosso@francorosso.ch

Girair SA

Address

Via Cantonale 11
6982 Agno
+41 91 605 30 12
info@girair.ch
www.girair.ch

Globus Gateway

Address

Via dei Gorini 2
6900 Lugano
+41 91 911 34 70
info@globusgateway.ch
www.globusgateway.ch

Hotelplan SA

Address

Via F. Pelli 7
6900 Lugano
+41 91 910 47 27
lugano@hotelplan.ch
www.hotelplan.ch

I Giovani Viaggi SA

Address

Via Ferruccio Pelli 7
6900 Lugano
+41 91 923 94 94

Kuoni Viaggi SA

Address

Via Canova
6900 Lugano
+41 91 910 04 00
lug-canova@kuoni.ch
www.kuoni.ch

Lugano Viaggi Sagl

Address

Via Taddei 2
6962 Viganello
+41 91 971 46 88
info@luganoviaggi.ch

Magic Travel

Address

Via Ginevra 5
6900 Lugano
+41 91 970 28 08
viaggi@magictravel.ch
www.magictravel.ch

New Jeltours SA

Address

Via Canonica
6950 Tesserete
+41 91 943 41 77

Pro Linguis

Address

Via Soave 2
6900 Lugano
+41 91 911 98 98
lugano@prolinguis.ch
www.prolinguis.ch

Schooner Viaggi

Tucano Viaggi

Address

Via Zurigo 1
6900 Lugano
+41 91 922 67 24
info@tucanoviaggi.ch
www.tucanoviaggi.ch

Ulisse Viaggi SA

Address

Via Luvini 3
6900 Lugano
+41 91 921 33 81
ulisse95@bluewin.ch
www.ulisseviaggi.ch

Viaggiare SA

Address

Corso Pestalozzi 14
6900 Lugano
+41 91 911 50 30
viaggiare_sa@bluewin.ch
www.viaggiaresa.ch