General Terms and Conditions

How to purchase the Experience

• The purchase can be made Online or at the Lugano Region Info Point (Lugano Centro, via M. Magatti 6, Lugano)

The booking procedure is as follows

• The user selects one or more experiences on the website;

• The purchase can be made Online or at the Lugano Region Info Point (Lugano Centro, via M. Magatti 6, Lugano)

• Experience vouchers can be collected in two ways: 

  • home delivery (with purchase at least one week before use)

  • or pick up at the Lugano Region Info Point (Lugano Centro, via M. Magatti 6, Lugano). 

• The costs of the Experiences include VAT

• Lugano Region will grant 10% discount for simultaneous purchase of 3 vouchers (all experience categories) and 20% discount for "Promo Combo" purchase

How to book the restaurant

Once you have purchased the desired voucher, you can proceed with the restaurant reservation with the following terms and conditions.

• To book your table and enjoy the purchased experience, you must call the restaurant directly at the number given on the website
• The reservation is subject to direct availability of the restaurant.
• You have to check also the further and additional conditions indicate by each single restaurants.
• All menus include the number of courses indicated for each experience and drinks are not included
• The tasting menu must be ordered for all guests at the table
• Voucher valid for one person at one of the participating restaurants
• Drinks and any extra dishes must be paid directly at the restaurant at the end of the meal
• The users are kindly requested to communicate any allergies or intolerances at the beginning of the meal or at the time of your reservation
• The user must hand in the voucher at the restaurant before sitting down at the table

Cancellation conditions

• Reservations can be cancelled up to 48 hours before the start of the experience by calling the restaurant directly
• If the experience is cancelled in less than 48 hours, the restaurant will consider the voucher as used
• The voucher is valid for a maximum of 1 year from the date of purchase
• If you need a refund of your voucher (only for valid reasons) please write to product@luganoregion.com stating the voucher number and the reason for the request which will be taken over by Lugano Region
• Lugano Region only deals with sales and is not responsible for the services provided by the operators